Privacy & your choices.

This website is operated for Renata Von Kouh’s physiotherapy practice at Adria Medical Center, Villa 783, Umm Suqeim 2, Dubai. For questions about your information, contact clinicrenatavk@gmail.com or +971 50 775 7179.

Appointments and enquiries

When you book, we use your name, phone number, email address, selected service and appointment time to arrange your visit and communicate with you. Confirmed bookings are recorded in the clinic’s Google Calendar; the clinic receives a notification and you receive confirmation and reminders by email. The website is hosted by Hostinger and the booking integration uses Google services.

The general enquiry form prepares a WhatsApp message. You choose whether to send it in WhatsApp; preparing it does not send an enquiry or confirm an appointment. WhatsApp and your email provider have their own privacy practices. Do not include detailed medical history or identity documents in a general enquiry. Any clinical questionnaire is handled separately as part of your care.

Optional measurement

We load Google Analytics only after you choose analytics or analytics plus advertising measurement. Analytics measures page visits, contact-button clicks and successful website bookings. A contact-button click does not confirm that a message was sent or a consultation was booked.

Advertising measurement is a separate choice. If selected, advertising cookies and click identifiers can help attribute these actions to our advertising. Personalised advertising and Google signals remain off. We do not send patient names, phone numbers, email addresses, message contents or clinical information in analytics events.

Your measurement preference is stored in your browser. You can change or withdraw it using Cookie preferences at the bottom of any page. Booking and contacting my team remain available without optional measurement.

Videos and external services

Some pages embed YouTube videos and link to Google Maps, WhatsApp and other websites. These services may receive technical information such as your IP address when their content loads or you visit them, under their own privacy policies.

Access and communication preferences

Newsletter requests are optional and separate from appointment messages. Contact the clinic to ask about information we hold, request corrections, change communication preferences or ask how long information is retained. We keep information for the purposes of providing care, administering appointments and meeting applicable record-keeping requirements.